Terms of Service

Last updated: November 12, 2026

These Terms of Service (“Terms”) are the agreement between you and Floodlit, 8428 Jeannette St, New Orleans, LA 70118, US, for using floodlit.shop and buying from us. By browsing the site or placing an order, you agree to these Terms and to the policies they point to. We have kept them as plain as a legal page allows. Nothing here takes away any consumer right you have by law that cannot be waived.

1. Who can use the site

You may use the site to browse and to buy products for your own use or for your team. To place an order, you must be old enough to make a binding contract where you live, or have a parent’s or guardian’s permission. If you create an account, keep your login details private and tell us straight away if you think someone else has used it. You are responsible for orders placed through your account.

2. What we sell

Floodlit sells small-sided and night-league soccer jerseys, keeper tops and squad kit (shorts, hoodies, warm-up tops, socks, bags and beanies). Most jerseys can carry a name and number on the back; some products also take a team name on the front or a slot line under the number.

2.1 Product pictures and the light switch

Product photos and drawings show the design, colourway and layout of each item. Our site also has a switch that shows drawn previews of colourways “under the lights”. Those previews are a screen illustration of how the colours contrast at night. They are not photographs of the finished item, and printed colours are bright, not light-emitting: our products do not glow, reflect light or act as safety or high-visibility clothing. Colours on screens vary, so a printed colour can look slightly different from what your screen shows.

2.2 Sizes

Apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL at one price. Socks, kit bags and beanies are one size. Please use our Size Guide before ordering, especially for squad orders.

3. Personalisation: what you type is what we print

When you fill in a personalisation field, you are giving us an instruction to print that exact text. We do not correct spelling, change capitalisation beyond what the field shows, or send a proof or mockup before production. Please check every field, and the order confirmation email, carefully.

By submitting personalisation text, you confirm that:

• you have the right to use it, and anyone whose name you type has agreed to it being printed;
• it is not the name, logo, crest, slogan or trademark of a real club, league, tournament, college, sportswear brand or other organisation, and not a real player’s name used to imitate their shirt;
• it is not offensive, hateful, threatening or unlawful.

We may refuse or cancel any item whose text breaks these rules, with a full refund for that item. Our Intellectual Property Policy explains this in more detail.

4. Prices

Prices are in US dollars and are shown on each product page and again at checkout before you pay. Shipping is free, so no shipping charge is added. Our checkout does not add sales tax. For orders to Canada, Australia and New Zealand, the destination country may charge import duties or taxes on arrival; whether it does depends on that country’s rules. We may change prices at any time, but a change never affects an order you have already placed. If a product is shown at an obviously wrong price, we will contact you and either correct the order with your agreement or cancel it with a full refund.

5. Placing an order and when the contract starts

Placing an order is an offer to buy the items in your cart. Our order confirmation email confirms that we have received your order; the contract is formed when that email is sent. We may decline or cancel an order, or part of one, if we cannot verify the payment, the address is outside the countries we deliver to, the personalisation text breaks section 3, an item cannot be made, or we suspect fraud. If we do, we refund any amount you paid for the cancelled items.

6. Payment

You agree to pay the order total shown at checkout using one of the payment methods offered there. Payments are processed by the payment provider you choose, under its own terms; we never receive or store your full card or account number. More detail is on our Payment Methods page.

7. Changes and cancellations

You can cancel an order, or change its sizes, colourways, personalisation text, items or shipping address, within 24 hours of placing it, as long as it has not shipped. After that, production may have started and we cannot promise to make changes. The full process is on our Cancel or Change an Order page.

8. Squad orders placed by one person

When a captain or organiser orders for a team, that person is our customer for the whole order. They place the order, pay for it, receive the emails and are the one who can change, cancel or return items. Players who chipped in are not separate customers of ours, and any money settled between squad members is a matter for the squad. If a player wants to deal with us directly, for example to return their own shirt, the easiest route is for the captain to forward our order confirmation so the player can write in with the order number, or for that player to place their own order next time.

Reorders for late sign-ups are separate orders with their own confirmation, timings and return window. Ordering the same product and colourway is how a late shirt matches the rest; we do not hold or reserve designs between orders.

9. Making, shipping and delivery

Orders are made and packed within 1-3 business days, ship from the USA, and take 7-14 business days in transit to the United States, Canada, Australia and New Zealand. Shipping is free with no minimum. These are estimates, not guaranteed delivery dates. Please give a complete and accurate address; see our Shipping & Delivery policy for what happens if a parcel is late, lost or damaged.

10. Returns and refunds

Every product, including personalised items, can be returned within 60 days of delivery, for any reason. We pay return postage, including for change-of-mind returns, by sending you a return label. Refunds are sent within 7 days of receiving your return, to your original payment method or as store credit if you prefer; Floodlit store credit never expires. The details are in our Returns & Exchanges Policy and Refund Policy, which form part of these Terms.

11. Using products for sport

Our products are casual sports clothing for recreational play. They are not protective equipment. Wear the protective gear your league or venue requires, follow its kit and colour rules, and check with your league whether a particular colourway or keeper top is acceptable before you order for the whole squad. We give general advice about dark and light colourways, but your league makes the final call on clashes.

12. Our content and your use of it

The Floodlit name and logo, our product designs, drawings, photos, page text and the code of the site belong to Floodlit or are used under licence. You may share links to our pages. You may not copy, resell or republish our designs, images or text, or use our name in a way that suggests you are connected with us, without our written permission. See our Intellectual Property Policy and DMCA page.

13. Content you send us

If you send us photos, messages or feedback, you confirm you have the right to share them. You let us use them to handle your order or request. We do not publish customer photos or messages without your separate permission. Photos you send us are deleted 30 days after delivery of the related order, as our Privacy Policy explains.

14. Acceptable use

You agree not to misuse the site. That includes trying to break or test its security, overloading it, scraping it with automated tools beyond normal search engine indexing, placing fraudulent orders, using someone else’s payment details without permission, or using the site for anything unlawful.

15. Promotions and store credit

If we run a promotion or issue a discount code, it applies only as described with it, cannot be exchanged for cash and cannot be combined with other offers unless we say so. Ending a promotion never affects an order already placed. Store credit is issued in US dollars, never expires, and cannot be exchanged for cash once issued.

16. Our responsibility to you

We will make your order with reasonable care and as described. To the extent the law allows, we are not responsible for losses that were not reasonably foreseeable when you ordered, for business losses, or for delays caused by events outside our reasonable control, such as carrier disruption, severe weather or customs holds. Our total responsibility for any order is limited to the amount you paid for it.

These limits do not apply where the law does not allow them to, including liability for fraud, or for death or personal injury caused by negligence, and they do not reduce your statutory rights as a consumer in your own country.

17. Governing law and disputes

These Terms, and any dispute about them or about an order, are governed by the laws of the State of Louisiana, United States, without affecting any mandatory consumer protection law of the country or state where you live that gives you more protection. If something goes wrong, please email us first. Almost every problem with an order can be solved with a reply, a replacement or a refund.

18. Changes to these Terms

We may update these Terms from time to time and will change the date at the top when we do. The version in force when you place an order is the one that applies to that order.

19. If part of these Terms does not apply

If a court decides that any part of these Terms cannot be enforced, the rest of the Terms still apply. If we do not enforce a part of these Terms straight away, we can still enforce it later.

20. Contact us

Floodlit, 8428 Jeannette St, New Orleans, LA 70118, US. Email support@floodlit.shop; we reply within 24 hours on business days. You can also use Contact Us.