Payment Methods
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This page explains how paying for a Floodlit order works: where you see the payment options, when you are charged, what currency you pay in, how your payment details are protected, and what to do if a payment does not go through. It also covers the questions captains ask most often, such as how to pay for a squad order and what to use as a receipt when the team is splitting the cost. The payment options available for your order are always shown at checkout, before you confirm anything.
Payments at a glance
- Where to see the options: at checkout, before you pay. Only the methods shown there are accepted.
- Currency: US dollars.
- When you are charged: when you place your order.
- Shipping: free, so the total is the item total. Our checkout does not add sales tax.
- Your details: handled by the payment provider; we never see or store your full card or account number.
- Refunds: sent within 7 days of receiving your return, back to the same payment method or as store credit that never expires.
1. Accepted payment methods
The payment methods you can use are the ones shown on the checkout page for your order. We only accept payment through those options. We do not take payment by email, by phone, in cash, by cheque, by gift card from another store or by a bank transfer that is not offered at checkout.
If you reach checkout and do not see a payment option that works for you, email support@floodlit.shop before you try anything else. We will tell you what is available. Please never send card details or banking passwords to us by email; we will never ask for them.
When we add or change a payment method, we update this page so it matches what checkout offers.
2. How checkout works, step by step
- Review your cart. Check every item, colourway and size, and every line of personalisation text: names, numbers, team names and slot lines are printed exactly as typed.
- Enter your details. Name, email address you actually read, billing address and shipping address in the United States, Canada, Australia or New Zealand.
- See the total. Checkout shows the item total. Shipping is free, so no shipping charge is added, and our checkout does not add sales tax.
- Choose a payment method from the options shown and complete the payment with that provider.
- Get your confirmation. Once the payment succeeds, the order is placed and an order confirmation email arrives with everything you ordered. Keep it: it is your receipt.
If the payment does not succeed, no order is created, so you will not end up with half an order or be charged for something that was not placed.
3. Currency and pricing
All prices on floodlit.shop are in US dollars, and you pay in US dollars. If you are paying with a card or account in Canadian, Australian or New Zealand dollars, your bank or provider converts the amount at its own exchange rate and may add a foreign transaction fee. That rate and fee are set by your bank or provider, not by us, so the amount on your statement can be slightly different from the US dollar total.
Apparel costs the same in every size from S to 5XL, so a squad with a mix of sizes pays the same per shirt.
4. When you are charged
You are charged when you place your order. That is because every item is made to order: as soon as the payment succeeds, your shirts are queued to be made, and making takes 1-3 business days before the parcel ships.
If you change your order within 24 hours and the total goes up, we tell you the new amount and only charge the difference after you agree. If the total goes down, or you cancel within 24 hours, we refund the difference or the full amount, sent within 7 days of our confirmation. See Cancel or Change an Order.
5. Taxes and import charges
Our checkout does not add sales tax to your order. The price you see at checkout is what you pay us.
For orders delivered to Canada, Australia or New Zealand, the destination country may apply its own import duties or taxes when the parcel arrives. Whether anything is charged depends on the destination country’s rules and the value of the order. Those charges, if any, are collected by the carrier or customs authority, not by Floodlit, and are not part of the checkout total. If you are asked to pay something on delivery and you are unsure whether it is genuine, email us first.
6. Payment security
The whole site runs over an encrypted HTTPS connection. Your payment details go straight to the payment provider you choose and are processed under that provider’s security standards. We never see or store your full card number, security code or account password; we only receive a confirmation that the payment succeeded and a reference for it.
Some payments ask you to confirm with your bank, for example through a code sent to your phone or a prompt in your banking app. That step comes from your card issuer or provider and helps stop someone else using your card.
7. If your payment is declined
A payment can fail for ordinary reasons. Before trying again, check:
- the billing address matches the one your bank has on file;
- the card or account has not expired and has enough available funds;
- you completed any confirmation step your bank asked for;
- your bank has not blocked the payment as unusual, which can happen with a first purchase from a new store or a larger squad order.
Then try again, or try another method shown at checkout. If your bank blocked the payment, a quick call or message to them usually clears it. Because a failed payment does not create an order, trying again will not double-charge you. If you ever see two charges for one order, email us with both references and we will refund the duplicate.
8. Order verification
To protect customers from fraud, we may occasionally ask you to confirm an order before we make it, for example when the billing and shipping details look very different. We will email you from support@floodlit.shop. If we cannot verify a payment, we cancel the order and refund it in full.
9. Paying for a squad order
Most squad orders are paid by one person, usually the captain, who then collects money from the team. A few practical points:
- One order, one payer. We take one payment per order. If players want to pay us separately, each player can place their own order for their own shirt in the same product and colourway; shipping is free on every order, so splitting costs nothing extra.
- Receipts. The order confirmation email lists every item and price and works as your receipt. Forward it to the squad, or to your league or workplace if they are reimbursing you. Crop out your address first if you are posting it in a group chat.
- Refunds. If a player’s shirt is returned, the refund goes to the person who paid for the order, not to the player. Settling up inside the squad is up to you.
- Adding a late sign-up. A new player in week three is a new order. It does not change the payment on the first one.
10. A worked example: budgeting a squad of eight
Captains often want the number before they ask the squad to chip in. Here is how the total comes together for a typical order, so you can do the same sum for yours.
| Line | How it is worked out | What you pay |
|---|---|---|
| Seven outfield jerseys | 7 x the jersey price shown on the product page, any mix of sizes S to 5XL | Same price per shirt whatever the size |
| One keeper top | 1 x the keeper top price | As listed |
| Names and numbers on the back | Included on jerseys and keeper tops that offer them | No extra charge |
| Shipping | Free to the US, Canada, Australia and New Zealand | $0 |
| Sales tax | Not added by our checkout | $0 |
Divide the checkout total by the number of players and you have each person’s share. If two players want to pay separately, they can place their own orders for the same product and colourway at no extra shipping cost.
11. Store credit
When you return an item, you can choose Floodlit store credit instead of money back. Store credit is in US dollars, can be used on anything in the store and never expires, so it carries over to next season’s shirts. If you have a balance and cannot see it at checkout, email us before you pay and we will apply it.
12. Discount codes
If we run a promotion with a code, you enter it at checkout and the discount is shown before you pay. Codes apply only as described with them and cannot be exchanged for cash. See our Terms of Service for promotion terms.
13. Refunds back to your payment method
Refunds go back to the payment method you used. For returned items, the refund is sent within 7 days of receiving your return; for cancellations, within 7 days of our confirmation. After that, the time it takes to appear on your statement depends on your bank or provider. Full details are in our Refund Policy.
14. Keep your details safe
We will never ask for your card number, security code, banking password or a one-time code by email or message. We do not take payments over the phone. If you receive a message claiming to be from Floodlit that asks for payment details, or a payment link you did not request, do not use it: forward it to support@floodlit.shop and delete it.
Our only website is floodlit.shop. Check the address bar before you pay.
15. Quick answers
Can I pay when the shirts arrive?
No. Because every item is made to order, payment is taken when the order is placed.
Can I get an invoice for my league or company?
The order confirmation email lists the items, prices and order number and works as a receipt. If you need the receipt addressed differently, email us with the order number and we will help.
Is it safe to save my card on the site?
We do not store card numbers on our servers. Whether a payment method can be remembered for next time depends on the payment provider you choose at checkout and its own settings.
Can someone else pay for my order?
Yes. The person paying enters their own billing details at checkout, and the shipping address can be yours. The order emails go to the email address entered at checkout, so use the one that should receive the updates, and remember that refunds go back to whoever paid.
The checkout total looks wrong. What should I do?
Do not pay yet. Take a screenshot and email it to us with the items in your cart. We would rather fix a display problem before you pay than refund afterwards.
Why is the amount on my statement different?
If your card is not in US dollars, your bank converts the price and may add a fee. The US dollar amount we charged is in your order confirmation.
16. Contact us about a payment
Email support@floodlit.shop with your order number and we reply within 24 hours on business days. Related pages: Privacy Policy and Shipping & Delivery. Floodlit, 8428 Jeannette St, New Orleans, LA 70118, US.