Privacy Policy

Last updated: November 12, 2026

This Privacy Policy explains what personal information Floodlit collects when you visit floodlit.shop or order from us, why we need it, who we share it with, how long we keep it and what you can ask us to do with it. Floodlit is run from 8428 Jeannette St, New Orleans, LA 70118, US. A jersey store needs surprisingly little about you: where to send the parcel, how to reach you, and the names and numbers you want printed. We try to keep it at that. Questions about your privacy go to support@floodlit.shop.

1. What we collect

1.1 When you place an order

• Contact details: your name and email address, and a phone number if you choose to give one at checkout.
• Addresses: billing and shipping address.
• Order details: products, colourways, sizes, quantities, prices and the date and time of the order.
• Personalisation text: the name, number, team name or slot line you type into a product’s fields, for example ROURKE 3 or TUE 9:10.
• Payment confirmation: whether the payment went through, and limited reference details returned by the payment provider. We never receive your full card number or security code.

1.2 When you contact us

When you email support@floodlit.shop or submit a ticket, we receive your email address, your message and anything you attach, such as photos of an item or a shipping label.

1.3 When you create an account

If you create an account, we store your login email, a securely hashed password (we cannot read it), your saved addresses and your order history, so you can reorder for next season without typing everything again.

1.4 When you browse

Like most websites, our servers automatically record technical information such as your IP address, browser type, device type, the pages you request and the time of each request. This is used to run the site, keep it secure and diagnose problems. Cookies and similar technologies are described in section 5.

1.5 What we do not collect

We do not ask for your date of birth, gender, playing position, health information or league registration details. You do not need to tell us your team’s league or venue to order. The light switch on our pages, the fixture board and the clash strip are drawings that run in your browser; they do not send what you choose to us.

2. Names and numbers you type for other people

Captains often order for the whole squad, which means typing other people’s names into our personalisation fields. Please only give us names that the players are happy to have printed and shared with us for the order. We use that text only to make the shirts, show it in your order confirmation, answer questions about the order and handle returns. We do not contact the players, add them to any list or use their names for anything else.

If a teammate asks us to remove their name from your order record after the order is complete, we will work with you and them to do that where the law allows; we may need to keep the order itself for tax and accounting.

3. How we use your information

We do not send marketing email to anyone who has not asked for it. If you do sign up for news and later change your mind, every marketing email carries an unsubscribe link, or you can email us.

4. Who we share it with

We share personal information only with the service providers who help us run the store, and only what each one needs to do its job:

• Production and fulfilment partners who make and pack your items: product details, personalisation text and the shipping address.
• Shipping carriers who deliver the parcel: name, shipping address and, where the carrier needs it for delivery updates, email or phone number.
• Payment providers shown at checkout: what they need to process your payment. They handle your payment details under their own privacy terms.
• Website hosting and email providers who keep the site and our support inbox running.

We may also disclose information when the law requires it, to protect our rights or someone’s safety, or as part of a business transfer such as a sale of the store, in which case the buyer would be bound by this policy for information collected under it.

We do not sell or rent your personal information, and we do not share it with third parties for their own advertising.

5. Cookies and similar technologies

Our store uses essential cookies to keep your cart, checkout and account working, and to remember small preferences such as whether you last left the floodlights on or off on our pages. These are needed for the store to function, and blocking them in your browser will stop the cart and checkout from working.

At the time of this update we do not run third-party advertising or analytics tracking on the site. If we add any such tool in the future, we will update this page first and, where the law requires, ask for your consent before it runs.

You can delete or block cookies at any time in your browser settings.

6. How long we keep it

When information is no longer needed, we delete it or make it anonymous.

7. How we protect it

The whole site runs over encrypted HTTPS. Access to customer information is limited to the people and providers who need it to fulfil and support orders. Passwords are stored hashed. Payments are processed by the payment provider, not on our servers. No system is perfectly secure, but if a breach affecting your information happens, we will tell you where the law requires it and explain what we are doing about it.

8. Your rights

Depending on where you live, privacy laws in the United States, Canada, Australia and New Zealand give you rights over your personal information. Whatever your location, we offer the following to every customer:

• Access: ask what we hold about you and get a copy.
• Correction: fix anything that is wrong, such as an old address.
• Deletion: ask us to delete your information, except where we must keep order records by law.
• Portability: receive your order history in a common format.
• Withdraw consent: for marketing email, at any time.
• Opt out of sale or sharing: we do not sell or share personal information for cross-context advertising, so there is nothing to opt out of, but you can ask us to confirm this in writing.
• Complain: to us first, and to your local privacy regulator if you are not satisfied.

To make a request, email support@floodlit.shop from the address linked to your order or account, with “Privacy request” in the subject. We may ask you to confirm your identity before we act, and we respond within the time the applicable law allows. Using your rights never affects how we treat your orders.

9. Children

Floodlit sells adult sizes for adult weeknight leagues, and the store is not directed at children. We do not knowingly collect personal information from children under 13, or under 16 where local law sets a higher age. If you think a child has given us information, contact us and we will delete it.

10. Where your information is processed

We are based in the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information is transferred to and processed in the United States and, where our providers operate elsewhere, in other countries. We take steps to make sure those providers protect it in line with this policy.

11. Emails we send you

So you know what to expect in your inbox, here is every kind of email Floodlit sends:

• Order confirmation: straight after checkout, with every item and every line of personalisation text. Always sent.
• Shipping confirmation: when your parcel leaves us. Always sent.
• Support replies: when you write to us, about your request only.
• Account emails: password resets and account notices, if you created an account.
• Marketing: only if you have signed up, and never more than you asked for.

We will never email you asking for your card number, security code or password. If you get a message like that which claims to be from us, do not reply to it; forward it to support@floodlit.shop.

12. Sharing your order in the group chat

A lot of captains forward our order confirmation to the squad so everyone can check their name, number and size. That is fine, and it is a good way to catch typos inside the 24-hour change window. Just remember that the email also shows your shipping address and the order total, so you may want to crop it to the item list before you post it. Anything you share outside our store is outside this policy.

13. Changes to this policy

We will update this page when our practices change or the law requires it, and change the “Last updated” date at the top. If a change materially affects how we use information you have already given us, we will tell you by email or with a notice on the site before it applies.

14. Contact us

Floodlit, 8428 Jeannette St, New Orleans, LA 70118, US. Email support@floodlit.shop; we reply within 24 hours on business days. Related pages: Terms of Service, Payment Methods and Contact Us.