FAQs

It is how we file every jersey. A dark base shirt has a dark body with bright details, such as hoops, a sash or side panels. A light base shirt has a light or bright body with dark details, such as pinstripes or a check. Many weeknight leagues ask each team to bring a dark and a light shirt; between our two ranges you can cover both. Browse Dark Base Jerseys and Light Base Jerseys.

Look at what the other teams usually wear and at the colour of the bibs your league hands out. If most teams are in navy, black or charcoal, go light base. If most are in white, grey or bright solids, go dark base. Each product page has a “Wears against” line that says which side it is meant for. If you are still unsure, email us the colours you usually see on your night and we will suggest two options.

It turns on four drawn floodlights and switches the page and the drawn jerseys to their night look, so you can compare how much contrast a colourway and its number keep against a dark background. It is a screen preview. Printed colours are bright, not light-emitting, and real lamps, screens and venues vary. Product photos are never darkened or filtered by the switch. More on our About Us page.

No. Nothing in the range is glow-in-the-dark, reflective or meant as safety or high-visibility clothing. “Neon” in a colourway name means a bright colour, nothing more.

A keeper top in a colour neither team wears. Ours come in loud solids and big geometric panels, long or short sleeve. Small-sided teams with a rolling keeper usually pick the short-sleeve top so it can go on and off quickly, if their league allows it.

Most leagues only check the shirt colour. Our Squad Kit shorts come in Night Black, Dusk Indigo and Chalk White so one pair can sit under both a dark and a light jersey. The amber-stripe crew socks go with every colourway.

Yes, on the same device and browser, until you switch them off again. The setting is stored in your browser only; it is not linked to your account or your order. The site always starts in day view for a new visitor.

On the product page, type the name (up to 12 letters, printed in capitals) and the number (0 to 99) into the fields above the add-to-cart button. On standard jerseys and keeper tops both are optional and included in the price. The preview on the product picture updates as you type so you can check it.

Yes, on the products built for it: the Custom Team Name Front Night Jersey and the Custom Team Name Long-Sleeve Warm-Up Top take a team name of up to 14 characters across the chest. The Custom Fixture Slot Back Print Jersey adds a slot line of up to 10 characters under the number, such as TUE 9:10 or PITCH 3. Your own name only; see the next question.

No. We do not print the names, crests or logos of real clubs, leagues, colleges, players, characters or brands. Joke team names and your own words are fine. If an order includes a protected name, we will email you before going further. Our Intellectual Property Policy has the details.

No. There is no proof or mockup step: we print exactly what you type. Use the live preview on the product page and read every name back before checkout. If we print something different from what your order says, we fix it at our cost.

Add one item per player to the cart, each with its own size, name and number. There is no minimum and no bundle to unlock; the cart total is the price. Collect sizes first with the group-chat message on our Size Guide, and collect names and numbers in writing so nobody’s spelling comes from memory.

Order the same product in the same colourway with their own name and number and it will match the design of the others. A single shirt ships free, same as a full squad.

We print whatever you enter, so yes. Check your league’s rules first; some require a different number on every back.

Yes, if you email us within 24 hours of placing it. Send your order number, the item and the correct details to support@floodlit.shop. After 24 hours the order may already be in production. See Cancel or Change an Order.

Within 24 hours of placing the order, yes: email the order number and the new colourway. After that, the order may already be in production; a plain item can still come back within 60 days under our returns policy.

No. Prices are the same whether you order one shirt or eight, shipping is free either way, and we do not run hidden bundle prices. What you see on the product page is what every player pays.

We ship to the United States, Canada, Australia and New Zealand, free, with no minimum order. Orders ship from the USA. We do not currently ship to other countries. Full details on Shipping & Delivery.

Allow 1-3 business days for us to get the order ready, then 7-14 business days in transit to any of the four countries. Business days exclude weekends and public holidays. If your first fixture is close, email us with the date and your order number and we will tell you honestly whether it is likely to make it.

When your order ships, we email you to say it is on its way, with tracking details where the carrier provides them. You can also check your order status on our Order Tracking page with your order number and email.

Duties and taxes depend on the destination country, the order value and local rules, so we cannot state one figure for everyone. If you are charged on delivery and want to know more, email us with your order number and we will help with what we know.

First check the status on Order Tracking and the tracking details in your shipping email. If it is past the 7-14 business day range or the tracking has stopped moving, email us with your order number. We will look into it with you and help you get the order to you.

Count back from the date. Three weeks is 15 business days, and the slowest case is 3 business days to get the order ready plus 14 business days in transit, which is 17. So three weeks is tight at the slow end. Order as soon as your sizes are in, and if you are cutting it close, email us your order number and the date. A season usually lasts around eight weeks, so even a late shirt gets plenty of games.

You can return items within 60 days. Email us your order number and the items, and we send a return label; the return postage is paid by us, including for a change of mind. Personalised items follow the personalised-items section of our Returns & Exchanges Policy.

Yes. Email us within 60 days with the order number, the item and the size you need. The returns page explains how exchanges work for plain and personalised items. Measuring against the Size Guide before you order is still the fastest fix.

Within 7 days of your return reaching us, to your original payment method. If you prefer store credit, ask; it never expires. Your bank or card provider may take a little longer to show the refund. See the Refund Policy.

Email support@floodlit.shop with your order number, a photo of the whole item and a close photo of the problem. Tell us whether you want a replacement or a refund. We delete customer photos 30 days after delivery.

Every jersey, keeper top, pair of shorts, hoodie and warm-up top comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL, all at the same price. Socks, the kit bag and the beanie are one size.

Measure a shirt you already like to play in, lying flat, and compare it with the Size Guide. If you sit between two sizes and like room over a base layer on cold nights, take the bigger one. If you are not sure, email us the measurement and the product.

Product pages describe design, colourways, sizes and fields. Where we have not published a fabric detail for a product, ask us by email and we will tell you what we know for that item rather than guess.

The payment options available for your order are the ones shown at checkout. Our Payment Methods page explains how payment works and is updated whenever checkout changes. We never ask for card details by email.

We do not collect sales tax at checkout. The price you see plus free shipping is what you pay us. Import charges for international parcels are covered in the shipping question above.

You can check out with your email address. An account lets you see past orders in one place, which helps when you reorder for a new sign-up next season. Account and data questions are covered in our Privacy Policy.

Email us with the subject “Privacy request” from the address you used to order. We will confirm what we hold and what we can delete; some order records have to be kept for accounting.