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\nThis page explains how Floodlit gets your jerseys from the order screen to your door: how long we take to make and pack an order, where we ship, what shipping costs, how long the parcel is on the road, and what to do if something goes wrong between us and you. It applies to every order placed on floodlit.shop. Most of our customers are captains ordering for a squad in the gap between signing up for a season and the first fixture, so we have written it with that deadline in mind. If you cannot find your answer here, email support@floodlit.shop and we reply within 24 hours on business days.
\nEvery Floodlit jersey, keeper top and piece of squad kit is made for the order it belongs to. Nothing sits on a shelf waiting for you, because every shirt carries a different colourway, size, name or number. That is why there is a short making-and-packing step before the parcel ships: 1-3 business days from the moment your order is placed.
\nBusiness days are Monday to Friday, not counting public holidays. An order placed on a Saturday night after your game starts its 1-3 business days on Monday. An order placed at 11 PM on a Wednesday counts Thursday as its first business day.
\nYou get two emails from us along the way:
\nRead the order confirmation as soon as it lands. It is the last easy moment to catch a misspelt surname or a number that two players both wanted. You have 24 hours from ordering to change it, as explained on our Cancel or Change an Order page.
\nShipping is free on every order to every country we deliver to. There is no order minimum and no code to enter: one late sign-up ordering one shirt ships free, and so does a captain ordering eight. The total you see at checkout is the total for the goods; no shipping line is added on top.
\n| Destination | \nShipping cost | \nMaking and packing | \nTransit time | \nEstimated total | \n
|---|---|---|---|---|
| United States | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Canada | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| Australia | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
| New Zealand | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \n8-17 business days | \n
The estimated total is simply the making time plus the transit time. Transit times are estimates, not guaranteed dates: weather, carrier volume at peak season and customs checks on international parcels can all add days. We would rather give you a range you can plan around than a date we cannot promise.
\nMost weeknight seasons are short, around eight weeks, and the order usually goes in once the team is registered. Work backwards from your first kick-off:
\nMissed the window for week one? Plenty of leagues tolerate a bib or a plain dark tee for a game or two. The shirts still cover the rest of the season.
\nOrders ship from the USA. We deliver to the United States, Canada, Australia and New Zealand, and nowhere else at the moment. If your address is outside those four countries, checkout will not offer a shipping option. We would rather tell you that up front than take an order we cannot deliver.
\nWe deliver to home and work addresses. If you need delivery to a P.O. box, a parcel locker, or a military or diplomatic address, email us before you order so we can confirm whether the shipment can go there.
\nA quick note for teams spread across two addresses: one order ships to one address. If half the squad lives across town, the usual fix is to ship everything to the captain and hand shirts out at the next game. If you really need two addresses, place two orders; both ship free.
\nWhen your parcel leaves us, the shipping confirmation email tells you how it is travelling. Where tracking is available for your shipment, the email includes the tracking number and a link to the carrier’s page. A new tracking number can take a day or two to show its first scan, so a blank result on day one is normal.
\nYou can also look up your order on our Order Tracking page with your order number and the email address you used at checkout. If you did not receive a shipping email within a few business days of the making window closing, check your spam or promotions folder first, then email us and we will look it up for you.
\nAddress mistakes cost more time than anything else in shipping. Before you pay, check:
\nSpotted a mistake after ordering? Email us within 24 hours of placing the order and we correct it free of charge. After the parcel has shipped, we can ask the carrier about a redirect, but the carrier decides whether that is possible. If a parcel comes back to us because the address could not be delivered to, contact us and we will work out the quickest way to get it back to you.
\nBecause every item is made for the order, a mixed order (for example eight jerseys, a keeper top, shorts and a kit bag) can be finished and shipped in more than one parcel. You never pay for a split shipment. Each parcel gets its own shipping email. If one parcel turns up and the other does not, give it a few days: the second one is usually just behind. If it still has not appeared after the transit range, email us.
\nParcels do sometimes stall, go missing or get marked delivered when they were not. If your parcel is past the end of the 7-14 business day transit range, or the tracking has stopped moving, email support@floodlit.shop with your order number. We will check with the carrier, tell you what we find, and help put it right. How a confirmed lost parcel is resolved is covered by our Refund Policy.
\nIf tracking says delivered and you cannot find it, check the usual hiding places first: a porch corner, a neighbour, the building’s mail room or front desk, the side gate, a parcel locker notice in the mailbox. Then contact us and we will take it from there.
\nIf the parcel arrives torn open, an item is damaged, or something is not what you ordered (wrong colourway, wrong size, a number that does not match your order confirmation), do not throw anything away yet and take a few photos: the outside of the parcel, the shipping label, and the item showing the problem. Email them to support@floodlit.shop as soon as you notice, with your order number. We will put it right with a replacement or a refund. The step-by-step process is on our Returns & Exchanges page.
\nOne thing worth checking before you write: compare the name and number on the shirt with the one in your order confirmation. We print exactly what was typed, and no proof is sent before production. If the shirt matches the confirmation, the order arrived as placed; you can still return it within 60 days.
\nAll prices are in US dollars. Orders to the United States ship domestically. Orders to Canada, Australia and New Zealand cross a border, and the destination country may apply import duties, taxes or customs fees depending on its own rules and the value of the order. Whether anything is charged, and how much, depends on the destination country, not on us. If a carrier asks you for a payment on delivery and you are unsure, email us before you pay it and we will help you check what it is.
\nOur checkout does not add sales tax to your order, so the amount you pay us at checkout is the item total.
\nLeague seasons start at predictable times: winter indoor in January, spring sign-ups in March and April, summer weeknight leagues in June and July, fall in September, and summer twilight competitions in Australia and New Zealand from October. Carriers are also busier around the end-of-year holidays. Our making time stays 1-3 business days, but carrier transit at peak times can sit at the long end of the 7-14 business day range. Order early in those weeks if you can.
\nYes. Free shipping has no minimum, so one replacement jersey for the player who lost theirs ships free.
\nNot at the moment. Every order ships by the same free method. If you have a hard date, email us before ordering and we will tell you honestly whether the standard range is likely to make it.
\nNot yet. We deliver to the US, Canada, Australia and New Zealand only.
\nPlace a new order for the extra shirt. It ships free, and if it is the same design it will match the rest of the squad.
\nEmail support@floodlit.shop with your order number, or submit a ticket, and we reply within 24 hours on business days. Our Help Center and FAQs cover the most common questions. Floodlit, 8428 Jeannette St, New Orleans, LA 70118, US.
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