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\nWrong size for the keeper, a colourway that clashes with the other three teams on your night, or a player who quit before week one: it happens. You can send any Floodlit item back within 60 days of delivery, for any reason, and the return label is on us. This page is about the process: what can come back, how to start a return or exchange, how the free label works, and what happens when your parcel reaches us. For the money side (amounts, methods and timing), see our Refund Policy.
\nYou have 60 calendar days from the day your parcel was delivered to tell us you want to return or exchange something. The clock starts at delivery, not at the order date, so the 1-3 business days we spend making the order and the 7-14 business days in transit never eat into your return time.
\nAll you need to do inside those 60 days is contact us. If your squad’s season is eight weeks long, that is long enough to wear a shirt in the warm-up, decide it really is too tight across the shoulders, and still send it back well within the window. A gift order follows the same rule from its delivery date.
\nEvery product in the store can come back within 60 days: dark-base and light-base jerseys, keeper tops, shorts, hoodies, warm-up tops, socks, kit bags and beanies. What we ask depends on why it is coming back.
\n| Reason | \nCondition we ask for | \nReturn postage | \nPhotos needed | \n
|---|---|---|---|
| Changed your mind, wrong size, wrong colourway for your league | \nUnwashed and unworn in a game, with any tags still on | \nFree label from us | \nNo | \n
| Arrived damaged or with a print fault | \nAny condition | \nContact us and we will explain the next step for the item; any return label is free | \nYes | \n
| We sent the wrong item, size, colourway or lettering | \nAny condition | \nContact us and we will explain the next step for the item; any return label is free | \nYes | \n
Trying a shirt on at home, or over a base layer to check the fit, is fine. Please do not wash it or play a match in it if you think it may come back for a change of mind; a shirt that has been through a 9:10 PM game and a hot wash is no longer in the condition it left us.
\nMost Floodlit shirts carry something typed by you: a name and number on the back, a team name across the chest, or a slot line like TUE 9:10 under the number. We print that text exactly as entered, and no proof is sent before production. Personalised items are still covered by the same 60-day return window.
\nReturned personalised shirts cannot be resold to someone else, so please check every name in the order confirmation email as soon as it arrives. You have 24 hours from ordering to fix a typo for free on our Cancel or Change an Order page, which is far quicker than a return.
\nPlease do not post items back without contacting us first. The return address on our label is where returns are handled; a parcel sent anywhere else, or without our label, can take much longer to identify and match to your order.
\nWhen should the parcel go out? Send it as soon as you have the label. If something gets in the way, such as travel or a busy week, just reply to our email and we will sort it out with you.
\nWe pay for return postage on every return, including change-of-mind returns and size or colourway exchanges. You do not buy a label yourself; we send one. If you have already posted something back at your own cost after talking to us, keep the receipt and send it to us so we can sort it out.
\nThere are no restocking fees and no deductions for using the label.
\nAn exchange swaps an item for a different size or colourway of the same product, for example a Large Chalk Line Pinstripe Jersey for an XL in the same colourway, or a Late Slot Pink Hoops jersey for Token Hour Cyan because the team in the next slot turned up in pink.
\nSizes run S to 5XL on every apparel item at one price, so a size swap never changes the cost. Before you choose the new size, measure a shirt that fits well and compare it with our Size Guide.
\nIf a parcel arrives damaged, a print has a fault, or what you got is not what your order confirmation says, email us as soon as you notice, with photos. We send a replacement made to your original order, or refund you. Contact us and we will explain the next step for the item; if it needs to come back to us, we send a free label. You will not be out of pocket for our mistake.
\nNot sure whether it is a fault? Send the photos anyway. We would rather look at a picture of a slightly crooked number than have you play the season in a shirt you are unhappy with.
\nYou can return one shirt from an order of eight without touching the other seven. Tell us which shirt by the name or number on the back. The refund covers that item only, and the rest of the order stays as it is. If two players simply swapped sizes between themselves, there is nothing to return at all.
\nA common case: the squad grows from seven to eight in week two. That is not a return; just order one more of the same design and colourway. It will match.
\nPrefer store credit instead of money back? Ask for it in your return email. Floodlit store credit never expires, so it is still there for next season’s shirts. The full details are in our Refund Policy.
\nIf your order is still being made, you do not need a return. Within 24 hours of ordering you can cancel it or change the size, colourway, name, number or address. See Cancel or Change an Order.
\nThe same 60-day window and free return label apply in every country we ship to. A return from outside the US travels across a border, so it can take longer to reach us. Your refund is sent within 7 days of the parcel arriving, not from the day you drop it off, so keep your tracking number handy. If a customs form is needed for the return, we tell you what to write when we send the label.
\nA lot of returns are not about the shirt at all. They happen because the league asks every team to bring a dark and a light shirt, and the squad bought two darks. Before you send a jersey back, check what your league actually asks for. If you need the other side of the rule, an exchange from a dark-base colourway to a light-base one (or the other way round) within the same product is usually the quickest fix, and it ships to you once it is made. If the product you have does not come in a light or dark version you like, return it and pick one from the Light Base or Dark Base ranges in our shop.
\nYes, within 60 days, like everything else. See section 3 for how personalised returns work.
\nNo. We pay return postage for every return, change of mind included.
\nYes. Any sturdy bag or box will do; just make sure the label is on the outside.
\nIt depends on the delivery date, not the season. If your parcel was delivered less than 60 days ago, you can still start a return, even if the playoffs have already been and gone.
\nYes. Email us with the order number if you have it, or the name of the person who ordered it, and we will set up the return.
\nEmail support@floodlit.shop with your order number and we reply within 24 hours on business days. You can also check our FAQs, the Shipping & Delivery policy and the Help Center. Floodlit, 8428 Jeannette St, New Orleans, LA 70118, US.
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