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\nThis Privacy Policy explains what personal information Floodlit collects when you visit floodlit.shop or order from us, why we need it, who we share it with, how long we keep it and what you can ask us to do with it. Floodlit is run from 8428 Jeannette St, New Orleans, LA 70118, US. A jersey store needs surprisingly little about you: where to send the parcel, how to reach you, and the names and numbers you want printed. We try to keep it at that. Questions about your privacy go to support@floodlit.shop.
\nWhen you email support@floodlit.shop or submit a ticket, we receive your email address, your message and anything you attach, such as photos of an item or a shipping label.
\nIf you create an account, we store your login email, a securely hashed password (we cannot read it), your saved addresses and your order history, so you can reorder for next season without typing everything again.
\nLike most websites, our servers automatically record technical information such as your IP address, browser type, device type, the pages you request and the time of each request. This is used to run the site, keep it secure and diagnose problems. Cookies and similar technologies are described in section 5.
\nWe do not ask for your date of birth, gender, playing position, health information or league registration details. You do not need to tell us your team’s league or venue to order. The light switch on our pages, the fixture board and the clash strip are drawings that run in your browser; they do not send what you choose to us.
\nCaptains often order for the whole squad, which means typing other people’s names into our personalisation fields. Please only give us names that the players are happy to have printed and shared with us for the order. We use that text only to make the shirts, show it in your order confirmation, answer questions about the order and handle returns. We do not contact the players, add them to any list or use their names for anything else.
\nIf a teammate asks us to remove their name from your order record after the order is complete, we will work with you and them to do that where the law allows; we may need to keep the order itself for tax and accounting.
\n| Purpose | \nInformation used | \nLegal basis, where one is required | \n
|---|---|---|
| Making and shipping your order | \nContact details, addresses, order details, personalisation text | \nPerforming our contract with you | \n
| Order, shipping and return emails | \nEmail address, order details | \nPerforming our contract with you | \n
| Answering support requests, returns and refunds | \nMessages, attachments, order details | \nPerforming our contract; legitimate interest in resolving issues | \n
| Preventing fraud and keeping the site secure | \nTechnical data, payment confirmation, order details | \nLegitimate interest; legal obligation | \n
| Accounting and legal records | \nOrder and payment records | \nLegal obligation | \n
| Marketing email, only if you sign up | \nEmail address | \nYour consent, which you can withdraw at any time | \n
We do not send marketing email to anyone who has not asked for it. If you do sign up for news and later change your mind, every marketing email carries an unsubscribe link, or you can email us.
\nWe share personal information only with the service providers who help us run the store, and only what each one needs to do its job:
\nWe may also disclose information when the law requires it, to protect our rights or someone’s safety, or as part of a business transfer such as a sale of the store, in which case the buyer would be bound by this policy for information collected under it.
\nWe do not sell or rent your personal information, and we do not share it with third parties for their own advertising.
\nOur store uses essential cookies to keep your cart, checkout and account working, and to remember small preferences such as whether you last left the floodlights on or off on our pages. These are needed for the store to function, and blocking them in your browser will stop the cart and checkout from working.
\nAt the time of this update we do not run third-party advertising or analytics tracking on the site. If we add any such tool in the future, we will update this page first and, where the law requires, ask for your consent before it runs.
\nYou can delete or block cookies at any time in your browser settings.
\n| Information | \nHow long we keep it | \n
|---|---|
| Photos you email us, for example of a damaged item | \nDeleted 30 days after delivery of the related order | \n
| Order and payment records | \nAs long as tax and accounting law requires | \n
| Personalisation text | \nKept with the order record, so a reorder or return can be checked against it | \n
| Support emails | \nAs long as they are useful to resolve your request and any follow-up | \n
| Account details | \nUntil you ask us to close the account, subject to the order-record rule above | \n
| Marketing preference | \nUntil you unsubscribe | \n
| Server logs | \nFor a limited period needed for security and troubleshooting | \n
When information is no longer needed, we delete it or make it anonymous.
\nThe whole site runs over encrypted HTTPS. Access to customer information is limited to the people and providers who need it to fulfil and support orders. Passwords are stored hashed. Payments are processed by the payment provider, not on our servers. No system is perfectly secure, but if a breach affecting your information happens, we will tell you where the law requires it and explain what we are doing about it.
\nDepending on where you live, privacy laws in the United States, Canada, Australia and New Zealand give you rights over your personal information. Whatever your location, we offer the following to every customer:
\nTo make a request, email support@floodlit.shop from the address linked to your order or account, with “Privacy request” in the subject. We may ask you to confirm your identity before we act, and we respond within the time the applicable law allows. Using your rights never affects how we treat your orders.
\nFloodlit sells adult sizes for adult weeknight leagues, and the store is not directed at children. We do not knowingly collect personal information from children under 13, or under 16 where local law sets a higher age. If you think a child has given us information, contact us and we will delete it.
\nWe are based in the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your information is transferred to and processed in the United States and, where our providers operate elsewhere, in other countries. We take steps to make sure those providers protect it in line with this policy.
\nSo you know what to expect in your inbox, here is every kind of email Floodlit sends:
\nWe will never email you asking for your card number, security code or password. If you get a message like that which claims to be from us, do not reply to it; forward it to support@floodlit.shop.
\nA lot of captains forward our order confirmation to the squad so everyone can check their name, number and size. That is fine, and it is a good way to catch typos inside the 24-hour change window. Just remember that the email also shows your shipping address and the order total, so you may want to crop it to the item list before you post it. Anything you share outside our store is outside this policy.
\nWe will update this page when our practices change or the law requires it, and change the “Last updated” date at the top. If a change materially affects how we use information you have already given us, we will tell you by email or with a notice on the site before it applies.
\nFloodlit, 8428 Jeannette St, New Orleans, LA 70118, US. Email support@floodlit.shop; we reply within 24 hours on business days. Related pages: Terms of Service, Payment Methods and Contact Us.
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